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Rental Car


Contact Us

401 East Water Street
P.O. Box 1505
Charlottesville, VA

(434) 295-6165
(888) 974-5500 toll free
(434) 979-1597 fax

Guaranteed Ride Home

Do you use alternative transportation to get to work at least twice a week? If you do and you need to leave work early due to an emergency, RideShare pays for a taxi or rental car.

Because leaving your car at home - even just a couple days a week - is so beneficial, RideShare will make it even easier by paying for your transportation if the unexpected happens while you're at work. It's called the Guaranteed Ride Home Program.

Click here to fill out our online registration form

How it works

Once you register for Guaranteed Ride Home (GRH), you will receive a Member ID card, voucher, and survey form. Keep them at work. If an emergency arises and you need to leave, notify your immediate supervisor and contact one of the service providers listed below. Tell them you are a RideShare Guaranteed Ride Home member and need transportation.

When the taxi (or rental car) arrives, present your ID card, picture ID, and voucher. The voucher is your "payment"; the provider sends it to us and we pay. To replace the voucher you've used, fill out and return the survey form to us within 10 days of your ride home. We will send you another voucher through the mail.

You get up to five (5) free trips per calendar year. Please note that the Guaranteed Ride Home is not for personal errands or non-emergencies. You can, of course, make stops related to your emergency. Usage is monitored, and GRH members will be billed for non-emergency transportation. Misuse of the program is grounds for being dropped from membership.

Use it when

  • You or an immediate family member has a sudden illness or injury.
  • You are asked by your supervisor to work unscheduled overtime that will result in you missing your ride or bus.
  • Your carpool driver has to leave early unexpectedly.
  • There's an emergency at home.

You are eligible if

  • you are employed full-time or permanent part-time, and
  • you are registered with RideShare and
  • you get to work one of the following ways at least twice a week:
    • carpool (including riding with your spouse)
    • vanpool
    • public transit
    • walk
    • bike

Service Providers

Eligible GRH participants are welcome to use any transportation provider. However, the ones mentioned below have agreed to bill RideShare directly for services rendered. Others may require payment from you in advance. If you select another provider and have to pay for your ride, you will be reimbursed after sending the invoice completed and signed by the transportation provider to RideShare.


If you need to travel less than 20 miles, you do not have a valid Virginia driver's license or the rental car agency is not open, a taxi is the primary option. Remember you can use any service you like but the one listed here has agreed to bill RideShare directly.

Yellow Cab Transportation Service: 434-295-4131

Rental Car

If you need to travel more than 20 miles and have a valid VA driver's license, your primary choice should be a rental car. RideShare will only pay for a compact car, which must be returned within 24 hours. Enterprise Car Rental has agreed to bill RideShare directly. You may choose any service you prefer, but if you use an agency other than Enterprise, be prepared to pay for the car when you pick it up. Reimbursement will follow receipt of your completed invoice. Contact the office closest to your work site.

Enterprise Car Rental Offices:

  • Charlottesville: Pantops Mountain 434-979-5566
  • Charlottesville: Seminole Square 434-974-7488
  • Culpeper: 540-829-7800
  • Madison Heights: 434-528-3780
  • Richmond (Glen Allen): 804-346-9500
  • Richmond (Broad Street)* 804-217-6323
  • Waynesboro: 540-943-9714

* There are several other Richmond branches. For the one closest to you, visit Enterprise


Most rental car agencies are only open from 8:00 am to 6:00 pm, Monday-Friday, so even if you need to travel more than 20 miles, you may need to travel by taxi after hours.